Bi-annual Library Customer Satisfaction Survey - Online Survey
Evaluate Boulder Public Library Library begins bi-annual customer satisfaction survey Nov. 12
The Boulder Public Library will conduct its bi-annual customer satisfaction survey at the Main Library and the Meadows and Reynolds branches to obtain updated information on which services patrons use most, and why. The survey will take place for two weeks, Nov. 12-25, and will be conducted at libraries using an electronic survey device or online at the library's Website. The survey will be available in both English and Spanish.
The library conducts bi-annual patron surveys to give the community an opportunity to evaluate library services and materials, and to give administrators data to plan future service improvements. Survey results are tracked over time, and contribute to policy decisions for implementing the 2007 Library Master Plan. The results of the data will be available on the library's Web site by the end of the year.
"It's very important for us to hear from the community about what they like or don't like about the library," said Library and Arts Director Tony Tallent. "We use this information to guide future changes and make the library a better experience for everyone. Tell us what you think!"
This bi-annual customer satisfaction survey is different than the recently conducted survey the library conducted regarding the current study of library facilities sustainability in September. The Facilities Sustainability Study's preliminary report will be submitted to the library on Nov. 14 and will be posted online for review. The final report is due in January.
For more information, call Tina Walker at 303-441-3106.